Specialist Help
Specialist Help
Problems with the teaching staff? Is your grade late? Have your rights as a student been violated?
If the issue is regarding harassment or if you have not found the help or information you need from the digital section of the Specialist Help, you can fill out our Specialist Help form. Use the form to describe your problem clearly and concretely. From the form, the information is passed on to our specialists, after which they will contact you and help you solve the situation / problem. It is recommended that you leave your own contact information to the form. The contact details will only be used in a situation where the handling of the case requires additional questions from the person filled in the form.
Through the Specialist Help form, you can request help with, for example, the following matters related to your studies:
- Quality of teaching
- Course evaluation
- Conflict with staff
- Internship
- Workload of studies
- Presence and absence during courses
- Teaching technology
All feedback provided is confidential and no name or other identifying information will be passed on to third parties.
The Specialist Help – form can be completed with a low threshold and does not oblige the student to take any other steps.
Fill the form!
Specialist Help Digital
STUDIES AND STUDYING
Special education teachers
There are three special education teachers working in Haaga-Helia, who help and guide students with learning difficulties. The special education teachers also do the needed dyslexia or other tests. More information about the services of the special education teachers and their contact information you can find on Peppi.
Union of different learners:
From the union of different learners you can get e.g. peer support and telephone and online counseling for learning difficulties. The Helsinki Region’s Different Learners’ Association (HERO) operates in the Helsinki and Uusimaa area, and it also organizes, for example, mentoring and hobby activities. Check out the union of different learners and the services it offers here.
Study counseling in Haaga-Helia
Principles have been defined for the study counseling in Haaga-Helia which are aimed at ensuring the fluency and meaningfulness of the study path, and also for the timely completion of studies. These principles are for example personalization, student orientation, equality and equal access to guidance services. More information and the contact details of the study counselors you can find on Peppi.
Quality of education
In the quality portal you can find a description of how Haaga-Helia works. The portal hides behind it for example the results of student surveys and various official documents.
Feedback systems
An efficient way to influence a student’s day to day life is to give study feedback and answer different kinds of surveys. The results are reported to various parties and measures are always taken based on them. You can read more about the surveys and their results in the quality portal.
Internationality
Haaga-Helia offers different kinds of opportunities for internationalization during studies. You can for example go on a student exchange or do your internship abroad and also do shorter studies for example on the international intensive courses. More information you can find on Peppi.
Tuition fees and Scholarships
Students outside of the EU/ETA-area pay a tuition fee for their studies in Haaga-Helia. The tuition fees vary between 8500-9500 euros and it is possible to acquire a scholarship to cover them. Read more about the tuition fees and scholarships from the Haaga-Helia website.
IDS Helga
IDS Helga or International Degree Students of Helga works as the link between the international students in the Helga community. IDS Helga organizes for example events in English. You can follow IDS Helga on their FB-page here.
ESN Helga
ESN Helga takes care of the wellbeing of exchange students coming to study in Haaga-Helia by organizing for example events, parties and trip with the exchange tutors. ESN Helga is part of the Erasmus Student Network that works all over Europe.
Student rights and responsibilities in studies
● Right to study
● Enrollment for the academic year
The degree regulations determine the academic year enrollments. Students must follow the enrollment timetables found in Peppi. If a student does not enroll in time, they will lose their right to study. Restoration of the right to study can be applied for from the person in charge of the degree program if you still have the right to study. The fee for processing the restoration.
● Curriculums and course contents
● HOPS
HOPS, meaning your personal study plan, is a tool which helps you plan your studies.HOPS is made on the basis of the curriculum and timing plan, and you must approve it with your own study counselor. You will be accepted during the preselection for the course only if the implementation can be found in HOPS. You can approve HOPS once per semester. You can read instructions on how to make and accept HOPS on Peppi.
● Recognition of learning ja studification
Recognition of learning
Recognition of learning is a way to proceed with your studies by using recognition of prior learning from for example working life, volunteering or prior university studies. Your competences you can show by displaying them, with an implementation which is decided by the teacher responsible for the acceptable course. The organization of said implementations vary between degree programmes and units, you can check the implementation of your programme here.
Work&Study
Work & Study makes it possible for you to studify the work you do during your studies if they corresponding to the competence objectives of your studies. So you combine the work you do with a knowledge base related to the topic! The work you do can be for example, paid work, entrepreneurship or volunteering. Read more about Work&Study on Peppi!
Social activity -study module
Read more from here.
● Enrolling to the courses
The course enrollment is done in two parts, in the pre-enrollment and post-enrollment. The timetables for the enrollments you can find here.
If more students enroll to the courses than there is room for, the selections will be done according to the degree regulations.
According to the degree regulations, for mandatory and alternative courses are selected those have the courses on their approved HOPS. For the free electives, the priority are those who have the course on their HOPS. If there are more students enrolled in the course than there is room on the course, the places are filled according to the number of credits completed. In the post-enrollment the students are accepted in the order of enrollment. So remember to get your HOPS accepted with your guidance counselor! More information about the enrollment to courses you can read on Peppi!
● Exam-system
In Haaga-Helia you can do exams online in the Exam-system. Exam-facilities are found in Pasila, Haaga, Malmi and Porvoo. The exams are monitored by video and the enrollment is done at least 30 days before the exam. More about the Exam-system you can read on Peppi.
● Your grade is late
● Appealing a grade
● Revising
You can revise an accepted or rejected grade twice either on the general revising days that are informed at the start of the course, or then by using other arrangements such as the Exam-system. The general revising days vary between campuses. The highest grade will be counted and you are not able to change the grades after graduation. More information about the revision of exams you can find on Peppi!
● Internships
Each UAS degree has an internship as part of the studies in which you can learn working life skills and apply what you have learnt. More information about the internships you can read on Peppi.
● Thesis
Thesis process
Every student completes a 15 credit thesis during their studies. The thesis process is divided into three parts, and all of the parts are worth 5 credits. You enroll to the proces only on Konto. When the process starts, a thesis supervisor is named for you. More specified instructions and the description of the thesis process you can read on Peppi.
Appealing a thesis grade
If you are unhappy with the assessment you were given, you can ask your thesis instructor to review the assessment within 14 days of when you were given the assessment. If you are unhappy with the review of your instructor, you can ask for a third review either from your instructor, your coordinator or the degree programme director. In this situation the coordinator will name a third reviewer who will review the work independently. If you are still unhappy with the review, you can make a written appeal to the Board of Examiners within 14 days. The appeal requests to the Board of Examiners will be delivered to the degree programme director.
● Fraud or plagiarizing
● Open UAS and path studies
● Student entrepreneurship
StartUp School is for all students who are interested in entrepreneurship or are already working as entrepreneurs and it operates on all Haaga-Helia campuses. To get involved, you don’t need any prior experience about entrepreneurship, you can easily get more information by attending a StartUp School info session. You can also get more information about the timetables and activities on the StartUp School site.
XES Helsinki
XES Helsinki is a lively community of entrepreneurially minded people. They organise weekly events on a vast variety of topics in distance mode or in Pasila campus. XES was founded in 2018 but it has already established a stable place within the school. With some events they also work together with Haaga-Helia StartUp School and you can even include their events and/or workshops to certain courses of the StartUp School. To learn more go to: xeshelsinki.com.
● Changing your degree programme and transfer application
If, on the other hand, you want to switch to a degree program where your degree title changes, you are talking about a transfer application. There must be at least one semester behind the studies, and there must be vacancies in the degree program. Selection criteria and transfer targets can be found in the Study Path. You can read more about transfer application here.
● Graduating
● Forms and certificates
● Haaga-Helia’s information system services
Haaga-Helia offers its student extensive information system services! You can for example download to your computer and SPSS-software or remotely access a virtual desktop with a VDI-connection. The Haaga-Helia information system services guides and for example the HelpDesk contact information you can find on Peppi.
● CampusOnline
Did you know that you can also do studies through CampusOnline.fi? CampusOnline.fi offers courses of 20 Universities of Applied Sciences in one place and you can do them for free and apply them to your own degree. All CampusOnline.fi studies are done completely online! The instructions for Peppi you can find here and CampusOnline.fi website here.
● 3UAS-studies
● Student’s legal protection
Haaga-Helia’s various documents regarding data protection you can find here.
Copyright
According to the Copyright Act, copyright always arises for the author of a work, i.e. in principle also for the student from the work he or she does. You can get more information about copyright at the university, for example from the Kopiosto Kopiraittila.
WELLBEING AND HEALTH
Healthcare services / Student healthcare
● FSHS
The mission of FSHS is to provide student health services in accordance with the Health Care Act to university students completing a basic degree. You can get more information about FSHS and about booking an appointment here.
Student healthcare services include, for example, the following entities:
- promoting and monitoring the health and safety of the educational institution’s study environment and the well-being of the study community
- monitoring and promoting students’ health and well-being as well as their ability to study
- health checks according to individual needs
- organizing health and medical services
- mental health and substance abuse work
- promotion of sexual health
- oral health care
- early identification of the student’s need for special support or research, as well as supporting the student and, if necessary, directing the student to further research or treatment
● Helsinki and wellbeing services counties
● Haaga-Helia’s wellbeing services
University chaplains
The university chaplain is at your disposal if you want to discuss any matter related to life in confidence. You can talk to the chaplain about joy, sadness, sadness and comfortable, ordinary everyday life or anything that comes to your mind. The discussion is confidential and the university chaplain is bound by a duty of confidentiality. The principle is to respect everyone’s own spiritual or worldview convictions and opinions. You can find the contact information of the university chaplains here.
Study psychologists
The goal of Haaga-Helia’s preventive services is to support the flow of studies, the student’s well-being and psychological coping. At the study psychologist’s reception, the student’s situation is examined and structured, and new perspectives are sought. The service is preventive and is intended for degree students from all Haaga-Helia campuses who have challenges directly related to their ability to study. For example, problems with motivation, study skills, stress or time management. You can also get in touch if you have challenges that indirectly affect your ability to study, such as a stressful life situation or mild coping challenges that appear for the first time in your life. You can find contact information for study psychologists here.
Study coaches
Study coaching is intended for Haaga-Helia students whose absorption in studies has begun to weaken. The study coach offers guidance and support for promoting studies and coping with studies. Coaching can deal with, for example, the scheduling of studies and everyday life, mapping one’s own strengths and developing one’s own study techniques, or going through the emotions evoked by studies. Study coaching is confidential, short-term, and meetings are always tailored individually with the student. You can find contact information for study coaches here.
● Mental Health services
Haaga-Helia’s preventive services
At Haaga-Helia, you can get help with mental health through a college chaplain and a study psychologist. You can find more information about these in the Haaga-Helia welfare services section of this page.
FSHS services
FSHS offers students extensive mental health services. The service offering includes, for example, a doctor’s assessment of the situation and a treatment plan, short therapies, various group activities, as well as finding out the need for further treatment and, if necessary, directing you there. You can find more information about the services and instructions for booking an appointment on the FSHS website.
Services in Helsinki and wellbeing services counties
Students also have the right to use local and regional mental health services. If you already have a treatment contact elsewhere when you start your studies, you can continue treatment there during your studies as well. Contact information for mental health services in Helsinki and other areas:
Other actors
Multiple organizations also offer help, support and instructions for coping. Listed here are a couple tips for some of those organizations:
Nyyti ry
Nyyti ry is an organization that has focused on students’ mental health and the promotion of their ability to study. Nyyti has, for example, podcasts and chat discussions on topics related to students and coping, as well as an extensive material bank, where you can find materials related to life management, for example.
Sekasin-chat
Sekasin-chat is a chat service for 12-29 year olds where you can chat with trained professionals and volunteers in confidence about issues that concern you. You can access the Sekasin-chat here.
MIELI Suomen Mielenterveys ry (Mental health Finland)
The mission of MIELI ry is to promote everyone’s mental health and prevent issues.MIELI ry for example maintains a crisis phone (open 24/7, phone number: 09 2525 0111) and various different peer support groups. More about the actions of MIELI ry here.
● Substance abuse
Haaga-Helia’s substance abuse programme
The goal of Haaga-Helia’s substance abuse program is, for example, to promote learning abilities and prevent substance abuse problems. The program also provides ways for students to address the substance abuse problem as well as improve treatment guidance. You can find the substance abuse program here. Haaga-Helia does not officially have its own substance abuse staff, but you can contact a study psychologist or psychiatric nurse in connection with the substance abuse program. FSHS is primarily responsible for students’ substance abuse treatment.
Student’s substance abuse treatment
Student health care, i.e. YTHS, is primarily responsible for students’ substance abuse treatment. You can also get help from, for example, various peer support groups. If the use of substances makes you think or worry, read more here.
You can also apply to the substance abuse services in the area:
SORA-legislation
SORA-legislation (‘Inapplicability solutions’) applies in Haaga-Helia to students in physical education training, if necessary. The purpose of the legislation is to improve, for example, customer and patient safety. The legislation applies to e.g. student enrollment, revocation and return of the right to study, and substance abuse testing. You can read about the use of SORA legislation in Haaga-Helia in the substance abuse program.
Ehyt ry ja KUPLA-project
Preventive substance abuse work, EHYT ry, does substance abuse work related to alcohol, cigarettes, drugs and gambling. Ehyt ry offers support for different addictions (Available in Finnish and Swedish)
● Contraception and sexual counseling
Student health care, ie FSHS, is primarily responsible for student contraception and sexual counseling. You can read more about FSHS’s services here. Students also have the right to use the health care services in the area. You can find their contact information in the section Helsinki and wellbeing services counties above
● Crisis services
In a crisis situation, you can contact the health center or local emergency room in your area, or call 112. Below is a list of organizations that can help in crisis situations:
- MIELI ry’s Crisis Hotline 09 2525 0116. Opening hours:
- Mondays and Tuesdays 11 am-3 pm,
- Wednesdays 1 pm-4 pm and 5 pm-9 pm
- Thursdays 10 am-3 pm
- Fridays 9 am – 1 pm
- City of Helsinki’s emergency hotline 09 310 44222 (On call 24 hours a day, every day. Crisis emergency workers will come to the scene of an accident if necessary.)
● Exercising
● Year of wellness
STUDENT’S EVERYDAY LIFE
Housing
● Housing aid
More information about the canteen, the study allowance, and the study allowance calculator.
● Hoas
Porvoo
Porvoo student housing provides affordable housing for Porvoo students. Read more and apply for housing here.
Vierumäki
Students studying in Vierumäki can apply for an apartment in the campus student apartments. More information about the apartments and applying here.
A list of tips for the private market
You can find tips for acquiring a rental apartment on the Finnish Youth Housing Association’s ABC’s of Housing-guide. In the guide you can find tips on,for example, where to look for an apartment and the mover’s checklist!
Livelihood
● Student’s quick guide for Kela
● Study aid
● Housing aid
More information about the canteen, the study allowance, and the study allowance calculator.
● Livelihood aid
● Aid during sickness
● Aid during an exchange period
● Studying with different aids
● Combining studying and work
A big part of students also works during their studies to cover the costs of their living. A part of your work experience you can also use for your degree. While studying in Haaga-Helia you can use the career and recruitment services that help students regarding all working life related topics. Read more about the activities of career and recruitment services on MyNet.
● Meal subsidy (Pivo)
● Student ID
● Money issues
Students with families
Transport
● HSL
In the Helsinki region, public transport is arranged by HSL. You can get a 40 % discount on the season ticket if you are studying full-time and you live on the area permanently. More information about the student ticket and how to get it here.
● LSL
● Porvoon liikenne
SAFE STUDENT ENVIRONMENT
Safety on campuses
Safety on campuses is something we all must take care of. Instructions on safety can be found in the safety guide, a printed version of which is available on campuses and can be found online on Peppi. Peppi also has for example the campus security plans.
Accessibility
Haaga-Helia’s equality and non-discrimination plan
Harassment contact persons
“All people are born equal, and everyone has the same inalienable basic rights. Higher education is equally accessible to everyone, regardless of age, ethnicity or nationality
background, citizenship, language, religion, belief, opinion, wealth, state of health, disability, sexual orientation, gender, gender identity or other reason related to the person.
Helga opposes all discrimination and actively works to eliminate it from the higher education community, and adheres to the principles of a safe space in its events. Helga promotes anti-racism and intersectional feminism in her activities.”
-Helga’s political program
Well-being and a safe environment are jeopardized if inappropriate treatment such as harassment, bullying or other inappropriate behavior occurs at school. Each of us has an obligation to promote a good working atmosphere and responsible behavior through our own activities.
Improper treatment can be committed and targeted by any member of the community.
What is harassment?
Harassment can be regular or irregular and persistent negative activity or behavior. Harassment is, for example, frequent threats, intimidation, malicious and suggestive messages, belittling and mocking speeches, continuous unjustified criticism and/or making work difficult. Harassment is also suspicion of reputation or status, isolation from the work community, and sexual harassment.
Have you experienced unequal treatment in Haaga-Helia? Contact us via the Specialist Help form here. Helga’s harassment contact persons are responsible for the expert help form.
By contacting us, you ensure that the cases come to our attention and can be dealt with.
COMMUNALITY
Associations →
Clubs →
Events →
I want to make an influence →
I WANT TO MAKE AN INFLUENCE
At Helga
In Haaga-Helia
An efficient way to influence a student’s day to day life is to give study feedback and answer different kinds of surveys. The results are reported to various parties and measures are always taken based on them. You can read more about the surveys and their results in the quality portal.
Student’s opportunities for influencing
A student has multiple opportunities to discuss with Haaga-Helia’s administration and in this way influence for example the teaching and practical arrangements. More about the different platforms here.
Responsibility in Haaga-Helia
Haaga-Helia is committed to taking responsibility into account in both its curricula and RDI activities. Haaga-Helia has signed the Declaration of Principles for Responsible Management Education (PREM) and FIBS ry’s commitment to diversity. Read more about responsibility at Haaga-Helia here.
Municipal elections
Nationwide influence
Elections
- Parliament elections
- Europarliament elections
- Presidential elections
Citizens initiative
If you are a Finnish citizen with the right to vote, you can take a citizens’ initiative. The aim of a citizens’ initiative is either to make a new law, or to amend or repeal an existing law. You can take a citizens’ initiative here.
SAMOK & OLL
23 student unions in Finland are part of the National Union of Students in Finnish Universities of Applied Sciences – SAMOK and the goal of SAMOK is to do advocacy for students of Universities of Applied Sciences. In SAMOK, the body with the highest decision-making power is the federal assembly, where all student unions are represented. The federal assembly decides, among other things, on the guidelines for the operations and the union’s finances. You can read more about SAMOK’s activities on SAMOK’s website.
OLL meaning the Finnish Student Sports Federation promotes themes related to the well-being of university students. Its members are 20 University of Applied Sciences and University student union’s, 2 other student organizations and 6 cooperative members. In OLL, the highest decision-making power is also used by the federal assembly´, where member organizations are represented. More about the actions of OLL you can read on their website.
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