Specialist Help
Specialist Help
Problems with the teaching staff? Is your grade late? Have your rights as a student been violated?
If the issue is regarding harassment or if you have not found the help or information you need from the digital section of the Specialist Help, you can fill out our Specialist Help – form. Use the form to describe your problem clearly and concretely. From the form, the information is passed on to our specialists, after which they will contact you and help you solve the situation / problem. It is recommended that you leave your own contact information to the form. The contact details will only be used in a situation where the handling of the case requires additional questions from the person filled in the form.
Through the Specialist Help – form, you can request help with, for example, the following matters related to your studies:
- Quality of teaching
- Course evaluation
- Conflict with staff
- Internship
- Workload of studies
- Presence and absence during courses
- Teaching technology
All feedback provided is confidential and no name or other identifying information will be passed on to third parties.
The Specialist Help – form can be completed with a low threshold and does not oblige the student to take any other steps.

Specialist Help Digital
STUDIES AND STUDYING
Special education teachers
Union of different learners:
From the union of different learners you can get e.g. peer support and telephone and online counseling for learning difficulties. The Helsinki Region’s Different Learners’ Association (HERO) operates in the Helsinki and Uusimaa area, and it also organizes, for example, mentoring and hobby activities. Check out the union of different learners and the services it offers here.
Study counseling in Haaga-Helia
Quality of education
In the quality portal you can find a description of how Haaga-Helia works. The portal hides behind it for example the results of student surveys and various official documents.
Feedback systems
An efficient way to influence a student’s day to day life is to give study feedback and answer different kinds of surveys. The results are reported to various parties and measures are always taken based on them. You can read more about the surveys and their results in the quality portal.
Internationality
Tuition fees and Scholarships
Students outside of the EU/ETA-area pay a tuition fee for their studies in Haaga-Helia. The tuition fees vary between 8500-9500 euros and it is possible to acquire a scholarship to cover them. Read more about the tuition fees and scholarships from the Haaga-Helia website.
IDS Helga
IDS Helga or International Degree Students of Helga works as the link between the international students in the Helga community. IDS Helga organizes for example events in English. You can follow IDS Helga on their FB-page here.
ESN Helga
ESN Helga takes care of the wellbeing of exchange students coming to study in Haaga-Helia by organizing for example events, parties and trip with the exchange tutors. ESN Helga is part of the Erasmus Student Network that works all over Europe.
Student rights and responsibilities in studies
● Right to study
● Enrollment for the academic year
● Curriculums and course contents
● HOPS
● Recognition of learning ja studification
Recognition of learning is a way to proceed with your studies by using recognition of prior learning from for example working life, volunteering or prior university studies. Your competences you can show by displaying them, with an implementation which is decided by the teacher responsible for the acceptable course. The organization of said implementations vary between degree programmes and units, you can check the implementation of your programme here.
Work&Study
Work & Study makes it possible for you to studify the work you do during your studies if they corresponding to the competence objectives of your studies. So you combine the work you do with a knowledge base related to the topic! The work you do can be for example, paid work, entrepreneurship or volunteering. Read more about Work&Study on Mynet!
Social activity -study module
Read more from here.
● Enrolling to the courses
If more students enroll to the courses than there is room for, the selections will be done according to the degree regulations.
According to the degree regulations, for mandatory and alternative courses are selected those have the courses on their approved HOPS. For the free electives, the priority are those who have the course on their HOPS. If there are more students enrolled in the course than there is room on the course, the places are filled according to the number of credits completed. In the post-enrollment the students are accepted in the order of enrollment. So remember to get your HOPS accepted with your guidance counselor! More information about the enrollment to courses you can read on MyNet!
● Exam-system
● Your grade is late
● Appealing a grade
● Revising
● Internships
● Thesis
Every student completes a 15 credit thesis during their studies. The thesis process is divided into three parts, and all of the parts are worth 5 credits. You enroll to the proces only on Konto. When the process starts, a thesis supervisor is named for you. More specified instructions and the description of the thesis process you can read on MyNet.
Appealing a thesis grade
If you are unhappy with the assessment you were given, you can ask your thesis instructor to review the assessment within 14 days of when you were given the assessment. If you are unhappy with the review of your instructor, you can ask for a third review either from your instructor, your coordinator or the degree programme director. In this situation the coordinator will name a third reviewer who will review the work independently. If you are still unhappy with the review, you can make a written appeal to the Board of Examiners within 14 days. The appeal requests to the Board of Examiners will be delivered to the degree programme director.
● Fraud or plagiarizing
● Open UAS and path studies
● Student entrepreneurship
StartUp School is for all students who are interested in entrepreneurship or are already working as entrepreneurs and it operates on all Haaga-Helia campuses. To get involved, you don’t need any prior experience about entrepreneurship, you can easily get more information by attending a StartUp School info session. You can also get more information about the timetables and activities on the StartUp School site.
XES Helsinki
XES Helsinki is a lively community of entrepreneurially minded people. They organise weekly events on a vast variety of topics in distance mode or in Pasila campus. XES was founded in 2018 but it has already established a stable place within the school. With some events they also work together with Haaga-Helia StartUp School and you can even include their events and/or workshops to certain courses of the StartUp School. To learn more go to: xeshelsinki.com.
● Changing your degree programme and transfer application
If, on the other hand, you want to switch to a degree program where your degree title changes, you are talking about a transfer application. There must be at least one semester behind the studies, and there must be vacancies in the degree program. Selection criteria and transfer targets can be found in the Study Path. You can read more about transfer application here.
● Graduating
● Forms and certificates
● Haaga-Helia’s information system services
● CampusOnline
● 3UAS-studies
● Student’s legal protection
Haaga-Helia’s various documents regarding data protection you can find here.
Copyright
According to the Copyright Act, copyright always arises for the author of a work, i.e. in principle also for the student from the work he or she does. You can get more information about copyright at the university, for example from the Kopiosto Kopiraittila.
WELLBEING AND HEALTH
Healthcare services / Student healthcare
● FSHS
UAS students are moving to the FSHS services on 1.1.2021. In addition to primary health care services, FSHS provides all degree students with oral health care services, mental health services and sexual and contraceptive counseling. Each student must pay the health care fee to Kela on their own initiative. The health care fee is payable in two installments, in January and August. There are no separate fees, but there will be a charge for irrevocable time. Read more about the reform and about the healthcare fee.
● Municipal
● Haaga-Helia’s preventive services
The services of the university chaplain are available for all Haaga-Helia students. You can contact the university chaplain when you want to confidentially discuss any topic related to living. More information you can find on MyNet.
Study psychologist
From the study psychologist you can get help for example for issues related to study motivation and coping. The services are open for all Haaga-Helia students. The study psychologist contact information and instructions for reserving a time you can find on MyNet.
Psychiatric nurse
Haaga-Helia offers its students the services of a psychiatric nurse. The services are aimed towards those who are mentally symptomatic for the first time and have no previous treatment contact.You should contact the psychiatric nurse for example when you are experiencing issues with coping or you have a life situation related crisis. The contact information for the psychiatric nurse you can find on MyNet.
Quiet rooms
● Mental Health services
University chaplain
The services of the university chaplain are available for all Haaga-Helia students. You can contact the university chaplain when you want to confidentially discuss any topic related to living. More information you can find on MyNet.
Study psychologist
From the study psychologist you can get help for example for issues related to study motivation and coping. The services are open for all Haaga-Helia students. The study psychologist contact information and instructions for reserving a time you can find on MyNet.
Psychiatric nurse
Haaga-Helia offers its students the services of a psychiatric nurse. The services are aimed towards those who are mentally symptomatic for the first time and have no previous treatment contact.You should contact the psychiatric nurse for example when you are experiencing issues with coping or you have a life situation related crisis. The contact information for the psychiatric nurse you can find on MyNet.
FSHS services
FSHS offers students extensive mental health services. The service offering includes, for example, a doctor’s assessment of the situation and treatment plan, short-time therapies, various group activities, as well as finding out the need for further treatment and referring a person there if necessary. More information about the services and instructions for making an appointment can be found on the FSHS website.
Municipal services
Student’s are also entitled to use their home towns healthcare services. Read more on your municipality’s website:
Other actors
Multiple organizations also offer help, support and instructions for coping. Listed here are a couple tips for some of those organizations:
Nyyti ry
Nyyti ry is an organization that has focused on students’ mental health and the promotion of their ability to study. Nyyti has, for example, podcasts and chat discussions on topics related to students and coping, as well as an extensive material bank, where you can find materials related to life management, for example.
Sekasin-chat
Sekasin-chat is a chat service for 12-29 year olds where you can chat with trained professionals and volunteers in confidence about issues that concern you. You can access the Sekasin-chat here.
MIELI Suomen Mielenterveys ry (Mental health Finland)
The mission of MIELI ry is to promote everyone’s mental health and prevent issues.MIELI ry for example maintains a crisis phone (open 24/7, phone number: 09 2525 0111) and various different peer support groups. More about the actions of MIELI ry here.
● Substance abuse
The goal of Haaga-Helia’s substance abuse program is, for example, to promote learning abilities and prevent substance abuse problems. The program also provides ways for students to address the substance abuse problem as well as improve treatment guidance. You can find the substance abuse program here. Haaga-Helia does not officially have its own substance abuse staff, but you can contact a study psychologist or psychiatric nurse in connection with the substance abuse program. FSHS is primarily responsible for students’ substance abuse treatment.
Student’s substance abuse treatment
Student health care, ie FSHS, is primarily responsible for students’ substance abuse treatment. You can also get help from different peer support groups, for example. If you have some questions or worries regarding intoxicants, read more here.
You can also apply for municipal substance abuse services
SORA-legislation
SORA-legislation (‘Inapplicability solutions’) applies in Haaga-Helia to students in physical education training, if necessary. The purpose of the legislation is to improve, for example, customer and patient safety. The legislation applies to e.g. student enrollment, revocation and return of the right to study, and substance abuse testing. You can read about the use of SORA legislation in Haaga-Helia in the substance abuse program.
Ehyt ry ja KUPLA-project
Preventive substance abuse work, EHYT ry, as the name implies does substance abuse work related to alcohol, cigarettes, drugs and gambling. Ehyt ry especially focused on student’s substance abuse problems in their KUPLA-project (2018-2020), that was done with Nyyti ry. On top of that Ehyt ry offers support for different addictions (Available in Finnish and Swedish)
● Contraception and sexual counseling
● Crisis services
- From your own health center or health center emergency services
- From student healthcare
- SPR crisis phone 0800 100 200 (the line is opened during nationwide accident situations and it will be broadcasted separately on media)
- City of Helsinki crisis service phone 24 h (09) 3104 4222 (The employees of the crisis service will come to the scene of the accident if needed.)
- Mental health Finland nationwide crisis phone 010 195202
- Church service phone in Finnish 010 190 071, in Swedish 010 190 072
- Mannerheim League for Child Welfare phone for children and youngsters 0800 120 400
● Exercising
● Year of wellness
STUDENT’S EVERYDAY LIFE
Housing
● Housing aid
More information about the canteen, the study allowance, and the study allowance calculator.
● Hoas
Porvoo
Porvoo student housing provides affordable housing for Porvoo students. Read more and apply for housing here.
Vierumäki
Students studying in Vierumäki can apply for an apartment in the campus student apartments. More information about the apartments and applying here.
A list of tips for the private market
You can find tips for acquiring a rental apartment on the Finnish Youth Housing Association’s ABC’s of Housing-guide. In the guide you can find tips on,for example, where to look for an apartment and the mover’s checklist!
Livelihood
● Student’s quick guide for Kela
● Study aid
● Housing aid
More information about the canteen, the study allowance, and the study allowance calculator.
● Livelihood aid
● Aid during sickness
● Aid during an exchange period
● Studying with different aids
● Combining studying and work
A big part of students also works during their studies to cover the costs of their living. A part of your work experience you can also use for your degree. While studying in Haaga-Helia you can use the career and recruitment services that help students regarding all working life related topics. Read more about the activities of career and recruitment services on MyNet.
● Meal subsidy (Pivo)
● Student ID
● Money issues
Students with families
Transport
● HSL
● LSL
● Porvoon liikenne
SAFE STUDENT ENVIRONMENT
Safety on campuses
Accessibility
Haaga-Helia’s equality and non-discrimination plan
COMMUNALITY
Associations →
Clubs →
Events →
I want to make an influence →
I WANT TO MAKE AN INFLUENCE
At Helga
- Administration student representatives
- Representative council
- Election compass
- The Board
- Tutors
- Member initiative
- Bylaws and regulations
- Student Forum
In Haaga-Helia
An efficient way to influence a student’s day to day life is to give study feedback and answer different kinds of surveys. The results are reported to various parties and measures are always taken based on them. You can read more about the surveys and their results in the quality portal.
Student’s opportunities for influencing
A student has multiple opportunities to discuss with Haaga-Helia’s administration and in this way influence for example the teaching and practical arrangements. More about the different platforms here.
Responsibility in Haaga-Helia
Haaga-Helia is committed to taking responsibility into account in both its curricula and RDI activities. Haaga-Helia has signed the Declaration of Principles for Responsible Management Education (PREM) and FIBS ry’s commitment to diversity. Read more about responsibility at Haaga-Helia here.
Municipal elections
Nationwide influence
Elections
- Parliament elections
- Europarliament elections
- Presidential elections
Citizens initiative
If you are a Finnish citizen with the right to vote, you can take a citizens’ initiative. The aim of a citizens’ initiative is either to make a new law, or to amend or repeal an existing law. You can take a citizens’ initiative here.
SAMOK & OLL
All 24 student unions in Finland are part of the University of Applied Sciences Students in Finland and the goal of SAMOK is to do advocacy for students of Universities of Applied Sciences. In SAMOK, the body with the highest decision-making power is the federal assembly, where all student unions are represented. The federal assembly decides, among other things, on the guidelines for the operations and the union’s finances. You can read more about SAMOK’s activities on SAMOK’s website.
OLL meaning the Finnish Student Sports Federation promotes themes related to the well-being of university students. Its members are 32 University of Applied Sciences and University student union’s. In OLL, the highest decision-making power is also used by the federal assembly´, where member organizations are represented. More about the actions of OLL you can read on their website.
0 Comments